Privacy Policy

Belvair AI, LLC (“Belvair,” “we,” “us,” or “our”) operates the website belvair.ai (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or use our services.

By using our Site, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect the following types of information:

Information you provide directly:

• Contact information: name, email address, phone number
• Business information: business name, industry, country, website URL
• Communications: messages you send through our contact form or email
• Payment information: billing details processed through our payment provider (Stripe). We do not store your credit card number.

Information collected automatically:

• Device and browser information (type, version, operating system)
• IP address and approximate location
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process payments and send billing-related communications
• Respond to your inquiries and support requests
• Send service-related updates (site launch notifications, maintenance alerts)
• Send marketing communications (only with your consent; you can opt out anytime)
• Analyze Site usage to improve user experience
• Comply with legal obligations

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your personal data based on:

• Contract performance — to deliver the website design and hosting services you purchased
• Legitimate interest — to improve our services, prevent fraud, and respond to inquiries
• Consent — for marketing communications (you may withdraw consent at any time)
• Legal obligation — to comply with applicable laws

4. How We Share Your Information

We do not sell your personal information. We share your data only with:

• Stripe — our payment processor. Stripe acts as a data processor for payment data. See Stripe's Privacy Policy.
• Cloudflare — our hosting and CDN provider for website delivery and security
• Supabase — our database provider for storing project and contact data
• PostHog — product analytics to help us understand how users interact with our site and services. See PostHog's Privacy Policy.
• Resend — transactional email delivery for service notifications, onboarding, and billing communications. See Resend's Privacy Policy.
• Google — for Google Fonts, APIs, and Google Business Profile setup if included in your plan
• SMS delivery provider — to send business communications via SMS on our behalf. Only the recipient's phone number and message content are transmitted.
• Legal authorities — if required by law, court order, or governmental regulation

5. B2B Commercial Prospection & Demo Sites

In addition to the services described above, Belvair operates a B2B commercial prospection programme targeting professional tradespeople and businesses in France that do not currently have a website.

5.1 Data Sources

We collect professional contact information (business name, owner name, professional phone number, city, and trade/industry) from publicly available sources, including official business registries and professional directories. We do not collect private or residential data.

5.2 Purpose and Legal Basis

We contact business professionals via SMS to offer our website creation services. This processing is based on our legitimate interest (Art. 6(1)(f) GDPR) in reaching businesses that may benefit from a professional online presence. A documented Legitimate Interest Assessment is maintained internally.

5.3 Demo Sites

When you receive an SMS from us, it may contain a link to a personalised demo website created to showcase what your future site could look like. These demo sites are hosted on our infrastructure and may collect:

• Page visit (whether you clicked the link)
• Scroll depth and time spent on the page
• IP address (for opt-out verification only)

Demo site data is retained for up to 3 years from your last interaction, after which it is automatically deleted.

5.4 SMS Limits and Safeguards

• We send a maximum of 3 SMS messages per business.
• Messages are sent only during legal hours (Monday–Saturday, 10:00–20:00 Paris time, excluding public holidays), in accordance with French telecommunications law.
• Every SMS and demo site includes a clear and immediate opt-out mechanism.

5.5 Your Right to Object

Under Article 21(2) GDPR, you have an absolute right to object to processing of your data for direct marketing purposes at any time. No justification is required. You can exercise this right by:

• Clicking the “Stop SMS” link on the demo site
• Using the opt-out page accessible from any demo site we send you
• Emailing hello@belvair.ai with your phone number

Once you opt out, your phone number is added to a permanent suppression list and you will never be contacted again. The suppression list entry is retained indefinitely to prevent future contact.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account termination, we retain data for up to 3 years to comply with legal and accounting obligations, after which it is deleted.

You may request deletion of your data at any time by emailing hello@belvair.ai.

7. Your Rights

If you are in the EEA or UK, you have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data (“right to be forgotten”)
• Restrict processing of your data
• Data portability — receive your data in a structured format
• Object to processing based on legitimate interest
• Withdraw consent for marketing communications
• Lodge a complaint with a supervisory authority (data protection authority) in the EU/EEA member state where you live, work, or believe an infringement has occurred

To exercise any of these rights, email hello@belvair.ai. We respond within 30 days.

Right to lodge a complaint: If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with your local data protection authority (DPA). A list of EU/EEA supervisory authorities is available at edpb.europa.eu. We would, however, appreciate the opportunity to address your concerns directly before you contact a DPA.

8. Cookies

We use essential cookies to operate the Site and analytics cookies to understand usage patterns. You can disable cookies in your browser settings, but some Site features may not function properly.

• Essential cookies — required for Site functionality
• Analytics cookies — Cloudflare Web Analytics (privacy-friendly, no personal data stored)

We do not use third-party advertising cookies.

9. Data Security

We use industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), secure hosting, and access controls. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your information.

10. International Transfers

Your data may be transferred to and processed in countries outside your country of residence, including the United States. All transfers of personal data from the EEA, UK, or Switzerland to the United States are protected by Standard Contractual Clauses (SCCs) adopted by the European Commission, or another transfer mechanism recognised as providing an adequate level of protection under applicable data protection law. You may request a copy of the relevant safeguards by emailing hello@belvair.ai.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise your data rights:

Email: hello@belvair.ai
WhatsApp: Message us on WhatsApp
Belvair AI, LLC
1111B S Governors Ave, Suite 59942, Dover, DE 19904